Shipping Policy Custom hoodie product page
Order Processing
Once your order is placed, we begin designing and producing your custom items within 6 working hours. Our processing time for custom products is typically 3-5 working days.
Worldwide Shipping
Shipping costs and delivery times vary by region. Please refer to the table below for detailed information:
Shipping Zone | Shipping Charge | Estimated Delivery Time |
US |
Below $100: $4.95 flat rate Above $100: Free Shipping |
3-9 Working Days |
CA |
From $9.95, rate at checkout Above $210: Free Shipping |
7-12 Working Days |
UK | From $7.95, rate at checkout | 5-8 Working Days |
EU | From $9.95, rate at checkout | 5-10 Working Days |
AU & NZ | From $14.95, rate at checkout | 5-12 Working Days |
Hawaii & Alaska shipping address will cause extra shipping charge at checkout
**Please note the above timescales are working days (Monday-Friday)
Order Cancellation
Due to the custom nature of our products, cancellations must be made within 6 hours of placing your order. Unfortunately, we would not accept cancellations beyond this period.
Returns and Exchanges
As each custom hoodie is custom-made, we do not accept returns or exchanges unless there is a product quality issue or an error in delivery. Please contact our customer support team if you experience any issues with your order.
For any inquiries please contact us at contact@jumppocket.com