Shipping Policy Custom hoodie product page

Order Processing
Once your order is placed, we begin designing and producing your custom items within 6 working hours. Our processing time for custom products is typically 3-5 working days.

Worldwide Shipping
Shipping costs and delivery times vary by region. Please refer to the table below for detailed information:

Shipping Zone Shipping Charge Estimated Delivery Time
US

Below $100: $4.95 flat rate

Above $100: Free Shipping

3-9 Working Days
CA

From $9.95, rate at checkout

Above $210: Free Shipping

7-12 Working Days
UK From $7.95, rate at checkout 5-8 Working Days
EU From $9.95, rate at checkout 5-10 Working Days
AU & NZ  From $14.95, rate at checkout 5-12 Working Days

Hawaii & Alaska shipping address will cause extra shipping charge at checkout

**Please note the above timescales are working days (Monday-Friday) 

Order Cancellation
Due to the custom nature of our products, cancellations must be made within 6 hours of placing your order. Unfortunately, we would not accept cancellations beyond this period.

Returns and Exchanges
As each custom hoodie is custom-made, we do not accept returns or exchanges unless there is a product quality issue or an error in delivery. Please contact our customer support team if you experience any issues with your order.

For any inquiries please contact us at contact@jumppocket.com